Natasha Luangvitham

About Natasha Luangvitham

In my work experience, I learned that customer service is very important when working with any company and it is established by creating and maintaining great relationships with your customers. Even on hectic days, I never sacrifice the quality of these interactions, and I make an effort to give each of my customers a valuable experience. In one instance, a customer even bought me a bag because she was so pleased with my service! In my free time, I enjoy dancing with my friends and traveling with family. I am currently a member of my school’s non-audition dance team called Blank Canvas. Even though the preparation for each competition is challenging and requires much hard work, the feeling of performing and seeing our work payoff is fulfilling. Being a part of the team is an enriching experience because I’m able to work with and learn from a diverse set of people who are all passionate about achieving a common goal. The passion for completing a common goal is what I love about working in group projects, and is what I would be able to contribute to future projects. Ultimately, I love experiencing and learning new things. These new skills not only help me advance in the workplace, but these skills also shape me into being the best version of myself

Experience

1. Information Technology Business Operations Analyst

   Deloitte

   Jun 2021 — Present · Arlington, VA, US

   Enhanced client satisfaction and cybersecurity program awareness by delivering bi-weekly and monthly reports, detailing the status of 47 projects, including scope completion, risk and issue resolution, talent recruitment, and service deployment- Collaborated with 13 project managers to deliver key project documentation by reviewing and providing feedback on project plans, architecture/design documents, vendor management, service terms, and closing reports- Documented and monitored 75 application migrations to SQL 2012, ensuring alignment to new company database management standards- Developed and deployed a Zero Trust security framework, enhancing cybersecurity for nine member firms by securing 76+ critical applications and 354 servers over three years- Conduct quarterly trend analysis of project budgets, hours, schedules, and statuses, resulting in the recovery of $8.1 million, hours, and increasing on-time delivery by 92%- Led assessments to monitor compliance for 165+ projects, improving adherence to company reporting standards, and presented data-driven recommendations to senior management, leading to the creation of compliance training materials for new managers

Education

• Virginia Commonwealth University

  Bachelor's degree, Management Information Systems, General

  2017 — 2021