Nishant Kumar

About Nishant Kumar

Software engineer professional with over 6 years of experience serving UK\'s largest retailer delivering services through incident management and solving problem tickets in Service Now. I ensure that daily tasks, SLAs and other incident management metrics have been met in daily basis. I have also worked on deployment and successful installation of Open Text Media Management upgrade to 16.5 version.Additionally, I also provide primary support for installation of application releases into production and translating system requirements into design specifications.I am passionate about solving real world business problems using SQL, data analytics and providing insights through data visualization.Being an optimist, I have a strong inclination towards learning new technologies.In my free time, you will find me reading newspapers, surfing relevant content on the internet and chilling with my friends.

Experience

1. Custom Software Engineering Specialist (Team Lead)

   Accenture

   Jun 2024 — Present · Bengaluru, IN

   Assigning tasks to team members based on their skills and project requirements.2. Resource Planning: Managing the allocation of resources to ensure efficient utilization.3. Monitoring project progress, setting deadlines, and adjusting plans as needed.4. Providing technical guidance to solve issues, especially for complex or critical problems.5. Ensuring code quality, conducting code reviews, and maintaining best practices.6. Overseeing troubleshooting of application issues to ensure prompt resolution.7. Serving as the primary point of contact for the client, managing expectations, and communicating project status.8. Supporting team members’ professional growth by providing feedback, training, and mentoring.9. Evaluating team members\' performance, setting goals, and conducting regular performance reviews.10.Identifying areas for process improvement and implementing changes for better efficiency and productivity.11.Enforcing project management and application maintenance best practices, such as ITIL, Agile, or DevOps, based on project requirements.12.Ensuring thorough documentation of application processes, configurations, and issue resolutions for future reference.13.Identifying potential risks in the project and implementing mitigation strategies.14.Managing and escalating issues to higher management or the client as necessary.15.Ensuring SLAs are met by the team, minimizing downtime, and improving response times.

Education

• International Institute of Information Technology Bangalore

  Postgraduate Degree, Data Science

• Bangalore Institute of Technology, BANGALORE-560 004

  Bachelor of Engineering, Computer Science

  2014 — 2018