Kunal Sharma
Service desk Analyst - IT Infra Admin || Identity and Access Management (IAM)
- Role
- Service Desk Analyst at TP
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Kunal Sharma
Iam currently working as Service Desk Analyst at Teleperformance and have 3+ years of…
Experience
Service Desk Analyst
Aug 2024 — Present · Gurugram, IN
Working on ServiceNow ticketing tool for ticket handling (incidents and Service Requests).• Provide Remote and On-Site support services to the END User• Knowledge in Active Directory and smart hands and feet support like - Creating user accounts, reset passwords, creating groups, DL, Mailboxes, OU and provide console of the network devices, health checkup and replacement.• Provide 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Exchange & Active Directory.• Administer/Support/Implement Okta applications for end users with account setup, password resets, 2FA, etc• Set-up apps and groups in Okta and Google.
Education
Dr. A.P.J. Abdul Kalam Technical University
B.tech
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