Nadia Khassassi

Vice President Operations @Accessa

Montreal, QC, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2023 — Present

Vice President Operations @Accessa

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Montreal, QC, CA

EDUCATION

2018 — 2020

Concordia University

John Molson School of Business- Executive Master of Business Administration (EMBA)

2008 — 2014

McGill University

Certificate, Management - Leadership Concentration

2000 — 2006

McGill University

Bachelor of Arts, English, Sociology

SKILLS

LeadershipCrmChange ManagementProject ManagementManagementTrainingCoachingProcess ImprovementBusiness ProcessPerformance ManagementBusiness AnalysisOperations ManagementBusiness StrategyTime ManagementHealthcareTeam ManagementTeam BuildingTeam LeadershipCall CenterCall CentersQuality AssuranceCustomer Relationship Management (Crm)

ABOUT NADIA KHASSASSI

I am a Vice President of Operations with more than 15 years of experience leading organizational development, operational strategy, and transformation across healthcare, technology, and aerospace. My work focuses on building scalable systems, elevating customer experience, and aligning people, processes, and technology to support sustainable growth.I’m known for bringing clarity to complexity, fostering strong cross-functional collaboration, and guiding teams through change with a human-centered leadership style. I thrive in environments where strategy meets execution — where thoughtful structure, operational rigor, and empathy come together to create meaningful impact.My background includes leading multidisciplinary teams, driving digital transformation, optimizing processes, and contributing to governance and executive decision-making. I strengthen organizational culture by ensuring alignment, accountability, and long-term strategic focus, grounded in values of integrity, transparency, and respect.I also seize opportunities to support causes that are meaningful to me, including serving as a board member with the Société Alzheimer Haut-Richelieu and contributing to fundraising efforts for the Leukemia and Lymphoma Society of Canada. These experiences deepen my perspective on organizational oversight and reinforce my commitment to building environments where people feel supported, aligned, and empowered to deliver their best work.

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Nadia Khassassi — Vice President Operations at Accessa in Montreal, QC, CA | Unifers