Navdeep Kaur
Desktop Support Technician @Amazon
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WORK HISTORY
Desktop Support Technician @Amazon
Calgary, AB, CA
Installed, configured, and upgraded PC software and operating systems, providing technical support for hardware and software issues.* Troubleshoot computer hardware, software, systems, networks, printers, and scanners* Led the configuration and operation of client-based computer operating systems.* Guided users with simple, step-by-step instructions and conducted remote troubleshooting of AV equipment to resolve issues.* Recorded technical issues and solutions in ITSM tool - ServiceNow and redirected unresolved issues to the next level of support personnel.* Created an internal wiki with technical user documentation, manuals, articles, IT policies, etc.* Worked on the Onboard and offboarding requests IMAC.* Maintained inventory of installed desktop hardware and various software components to keep records accurate and updated.* Ensured security through access controls, upgraded systems with new releases on a need basis, and monitored the system routinely, responding immediately to usability concerns.* Developed expertise to train staff on new technologies.* Followed up with clients to ensure their systems are functional and provided on-call support
EDUCATION
St. Clair College
Postgraduate Diploma
Coursera
IBM Data Analyst Professional Certificate
Coursera
Microsoft Azure Fundamentals Professional Certificate
Guru Nanak Dev University, Amritsar
Bachelor of Science - BS
Guru Nanak Dev University, Amritsar
Master of Computer Applications - MCA
ABOUT NAVDEEP KAUR
Recent graduate with a degree in data analysis looking to leverage skills to advance corporate results in the position of a Data Analyst. Bringing up-to-minute tools and knowledge that can confer profound advantage to the organization.1 year of experience as a assistant manager in customer service officer roles, providing end-client customer support in the Banking industry.Expert knowledge of computer software packages.Highly skilled in troubleshooting, repairing and upgrading: software, hardware, operating systems and mobile devices with an interact in data analytics and processes.Demonstrated ability to provide satisfactory solutions to clients with excellent problem solving skills developed through years of customer support experience and community engagement events.Strong written and verbal communication skills with a proven track record of responding to needs efficiently by answering 50+ phone calls per day.Team leader and collaborator who drives teams to success with previous experience in training 15 new employees at work.Fluent in Punjabi and Hindi
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