Nick Karaguezian

About Nick Karaguezian

I’m a senior member of the SentinelOne presale support team, dedicated to assisting account and sales teams, prospects, and customers in resolving technical issues and ensuring a successful Proof of Concept (POC/POV). With extensive experience in the IT and cybersecurity industry, I have worked in both Fortune 100 companies and startups. My expertise in solutions support, integration, training, and business process improvement has been widely recognized and valued across various organizations. I also like to stay current with the latest in technology, with a Master\'s degree in Information Systems (IS) and CompTIA Cybersecurity Analyst and Secure Cloud Professional certified. I leverage my ability to quickly understand emerging technology to drive successful product support within cross-functional organizational structures.

Experience

1. Staff Presale Support Engineer

   SentinelOne

   Apr 2026 — Present

   Support prospects, customers, sales/solutions engineering and account teams by ensuring technical success during Proof of Concept (POC/POV) evaluations; resolving complex environment hurdles across Windows, Linux, MacOS, Cloud, and SIEM platforms.Scale team expertise by authoring comprehensive solution guides, lab architectures, and video tutorials, while leading SME sessions to upskill global support and sales engineering teams.Collaborate directly with Backline, Threat Research, and Dev teams to perform deep-root cause analysis and influence product roadmaps based on field feedback.Provide advanced technical leadership for complex integrations, including Kubernetes (K8s), Cloud Native Security (CNS), Hyperautomation, and SentinelOne’s AI-SIEM platform.

Education

• University of Phoenix

  Bachelor of Science (B.S.), Information Technology

• University of Phoenix

  Master of Science (M.S.), Information Systems

Skills

• Telecommunications
• IT Training
• Impact 360
• Wireshark
• Sophos
• Systems Engineering
• Networking
• IT Management
• Technical Support
• Organization Skills
• System Monitoring
• Business Process Improvement
• Information Security
• Voice Over Ip (Voip)
• Kaseya
• Servers
• Office365
• Integration
• Speech Analytics
• IT Operations
• Troubleshooting
• Vendor Management
• Spyware
• Cyber-Security
• Technical Management
• Windows
• Powershell
• Call Centers
• Training
• Sharepoint
• Vulnerability Assessment
• Voip
• Comptia Security+
• Change Management
• Data Center
• Microsoft Office
• System Automation
• Security
• Enterprise Software
• Project Management