Niyati Kapadia

Helpdesk Technician @Sumitomo Electric USA Holdings, Inc.

Mount Prospect, IL, US

Spearhead PC setup and Windows 11 upgrade initiatives across the organization- Troubleshoot and resolve diverse IT issues to ensure smooth operations- Manage user accounts and access permissions in various systems- Provide technical support and guidance to end-users via phone, email, and in-person- Collaborate with IT team members to streamline processes and improve service delivery- Document IT procedures and maintain up-to-date knowledge base for reference- Assist in hardware and software inventory management

Duke University

Bachelor of Science - BS, Multi/Interdisciplinary Studies

Illinois Mathematics and Science Academy

High School Diploma

College of DuPage

Associate of Applied Science - AAS, Computer and Information Technology

Duke Kunshan University

Computer Science