Njubigbo Ugochukwu

Cyber Security Analyst @Northern Care Alliance NHS Foundation Trust

Manchester, GB

Investigating and resolving complex IM & T (Information Management and Technology) issues, ensuring accurate logging and updates in alignment with ITIL-based incident, problem, and change management processes- Advising and supporting staff on digital systems, policies, and best practices- Maintaining cyber security operations, including virus protection, security patching, and proactive system monitoring, ensuring robust defenses across the organization- Supporting the installation, commissioning, and maintenance of hardware, software, networks, and telecommunications solutions- Assisting in the delivery of digital transformation projects, ensuring timely and high-quality execution- Developing and maintaining comprehensive technical and system documentation to support IT infrastructure and services- Providing out-of-hours support for critical systems, working independently while escalating as needed- Collaborating with end-users, colleagues, and external suppliers to ensure efficient resolution of faults and continuous system improvement- Analyzing complex technical issues and user requirements, configuring hardware and software to meet organizational needs- Ensuring proper and safe use of IT equipment, supporting the maintenance of expensive hardware and software assets- Managing ticket prioritization, monitoring progress, and maintaining service levels while working in an ITIL-controlled environment.

The University of Bolton

Master's degree, Cloud and Network Security

University of Lagos

Master's degree, Systems Engineering

Kwame Nkrumah University of Science and Technology, Kumasi

Bachelor’s Degree, Metallurgical Engineering

Kumasi Secondary Technical School

West African Examination Council, Materials Science