Jomy Thomas Nangani

About Jomy Thomas Nangani

Dedicated to Exceptional Customer Experience | Program Management Expert | Quality & Process Improvement Enthusiast Looking to enhance your customer experience and drive business growth? With over two decades of hands-on experience, I\'m committed to delivering memorable customer experiences, collaborating with cross-functional stakeholders, both internal & external and fostering quality improvements to business processes. What I Do Best:1⃣ Crafting User-Centric Experiences: As a certified Usability Analyst (CUA™) from HFI, I have a finer understanding of making user interfaces more intuitive and engaging. From listening to user needs to thinking of user-friendly interfaces, I strive to create meaningful interactions.2⃣ Project and Program Leadership: I have successfully facilitated cross-functional teams for the delivery of various transformation projects, business requirement gathering and managing programs to deliver results. 3⃣ Championing Business Improvement: With a Lean Six Sigma Black exposure, I excel at streamlining operations, improving service delivery, and enhancing quality. My goal is to make processes efficient and customer satisfaction high. 4⃣ Customer Experience Advocate: I\'m passionate about creating exceptional customer experiences through surveys, research, and feedback. My goal is to turn customers into loyal advocates.5⃣ Empowering Teams: I specialise in crafting engaging content, developing impactful training programs, and implementing knowledge management strategies that help teams excel and grow.6⃣ Balancing Work and Passion: Beyond my professional life, I\'m also a dedicated foodie, restaurant reviewer, and content creator. I bring creativity and a keen sense of aesthetics to everything I do Author and Financial Enthusiast: Co-authoring E-Books on Stock Market Fundamentals and Derivatives & Options Trading is just one example of how I combine financial expertise with writing skills.If you\'re eager to boost customer experience, enhance quality, and elevate your business, let\'s connect. I\'m here to share my experience and help your organisation succeed.#ProgramManagement #CustomerSuccess #CustomerExperience #QualityImprovement #Leadership #ContentCreation

Experience

1. Head - Account Management

   BridgeLabz

   Sep 2024 — Present

Education

• Human Factors International

  Certfied Usability Analyst, UX/UI

  2020 — 2021

• Symbiosis Centre For Management and Human Resource Development

  Executive MBA, Marketing/Marketing Management, General

  2013 — 2016