Nicholas Johnson
Cloud Service Manager @ FINEOS - ITSM Professional
- Role
- Cloud Service Manager at Fineos
- Location
- Chattanooga, US
- LinkedIn followers
- 500 followers
About Nicholas Johnson
Experienced IT professional with over a decade of expertise across software development…
Experience
Cloud Service Manager
May 2024 — Present
Acted as account manager for insurance carries using the FINEOS Cloud platform ensuring CSAT.Managed monthly governance stakeholder meetings to track KPIs, to discuss continuous process improvement, track technology upgrades, and prioritize existing incidents.Collaborated with stakeholders to define service strategies, KPIs, and transition the customer into service.Developed cloud governance models to control usage, enforce policies, and manage spend effectively
Education
Colorado State University Global
Bachelor of Science (B.S.)
2012 — 2017
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