Nick Burke

IT Engineering Manager @Nhs Greater Manchester

Manchester, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2018 — Present

IT Engineering Manager @Nhs Greater Manchester

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Responsible for all 25 IT Engineering Staff in Greater Manchester\'s Shared Service, providing 2nd line support to NHS Practices throughout the region.* Providing coaching and guidance to our 7 Senior Engineers and 3 Team Leaders by the use of ‘121’ sessions, career development plans and highlighting areas of improvement.* Tackling the current issues in supporting our user-community, as the requirements are changing, improving our service, and addressing sources of complaints.* Implementing an organisational change to bring up to date the ways of working across a diverse team, largely comprising vastly experienced, highly skilled engineers.

EDUCATION

1986 — 1990

Liverpool John Moores University

BSC(Hons), Applied Statistics and Computing

1981 — 1986

St Mary’s College, Wallasey

A Levels, Maths/Chemistry/Biology/Gen Studies

SKILLS

Microsoft WordTeam LeadershipVmwareRunningSystem AdministrationMicrosoft ExcelNetwork AdministrationSoftware LicensingMicrosoft OfficeWindowsKeyboardsSocial MediaIncident ManagementMicrosoft WindowsIT Asset ManagementComputer HardwareIT OperationsPrince2Problem ManagementMusiciansMicrosoft ExchangeService-NowPcs and LaptopsCustomer ServiceManagementIT Service ManagementSapChange ManagementItilAsset ManagementTeam ManagementActive DirectoryWindows ServerPianistHardware

ABOUT NICK BURKE

A highly motivated and enthusiastic IT Support Manager with a breadth of leadership experience to motivate and inspire staff, combined with the technical knowledge required to provide them with advice and support.My current role is with the NHS, heading our IT Engineering team, providing hardware and software support for medical practices in Greater Manchester. This is a very challenging role with a variety of process and staffing issues, along with having to adapt to constant change. In addition, I am a Mental Health First Aider - always willing to support colleagues when the need it.

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Nick Burke — IT Engineering Manager at Nhs Greater Manchester in Manchester, GB | Unifers