Nicole Jarrot
Ux Researcher @Restaurant Brands International
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WORK HISTORY
Ux Researcher @Restaurant Brands International
Miami, FL, US
Lead complex, end-to-end qualitative research across digital and physical restaurant experiences, applying interviews, contextual inquiry, and surveys in fast-paced, high-constraint environments• Partner with product, operations, and design as a thought partner, ensuring research insights are integrated into roadmap and experience decisions• Integrate emerging AI tools into qualitative analysis workflows to support synthesis, and insight generation, applying judgment to validate findings• Conduct research on AI-driven interfaces and workflows, including piloting surveys that informed a larger study used for AI training and refinement
EDUCATION
University of Central Florida
Bachelor of Science, Hospitality Management
SKILLS
ABOUT NICOLE JARROT
Senior qualitative research leader and operations specialist with 10+ years of experience designing and delivering end-to-end qualitative studies across hospitality, retail, and consumer services. Core ExpertiseQualitative Research Design & Strategy • Moderation (In-Person & Remote) • Interviews & Focus Groups • Usability Testing • Diary Studies • Insight Synthesis & Storytelling • Client Partnership • Multi-Project Management • Research Operations • Survey Design
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