Nicole Jarrot

About Nicole Jarrot

Senior qualitative research leader and operations specialist with 10+ years of experience designing and delivering end-to-end qualitative studies across hospitality, retail, and consumer services. Core ExpertiseQualitative Research Design & Strategy • Moderation (In-Person & Remote) • Interviews & Focus Groups • Usability Testing • Diary Studies • Insight Synthesis & Storytelling • Client Partnership • Multi-Project Management • Research Operations • Survey Design

Experience

1. Ux Researcher

   Restaurant Brands International

   May 2024 — Present · Miami, FL, US

   Lead complex, end-to-end qualitative research across digital and physical restaurant experiences, applying interviews, contextual inquiry, and surveys in fast-paced, high-constraint environments• Partner with product, operations, and design as a thought partner, ensuring research insights are integrated into roadmap and experience decisions• Integrate emerging AI tools into qualitative analysis workflows to support synthesis, and insight generation, applying judgment to validate findings• Conduct research on AI-driven interfaces and workflows, including piloting surveys that informed a larger study used for AI training and refinement

Education

• University of Central Florida

  Bachelor of Science, Hospitality Management

  2006 — 2011

Skills

• Social Networking
• Social Media Marketing
• Consumer Insight
• Hotels
• Competitive Analysis
• Microsoft Office
• Sales
• Rollerblading
• Whitewater Kayaking
• Project Implementation
• Event Management
• Spanish
• Mac
• Budgets
• Document Design
• Customer Service
• Facebook
• Management
• Email Marketing
• Client Liaison
• Online Marketing
• Budgeting
• Advertising
• Hands-on Training
• Strategy
• Webvantage
• Inter-Departmental Cooperation
• Information Design
• Hospitality
• Animal Surgery