Mohd Nizam

About Mohd Nizam

In the world of General Insurance, a 1% gain in operational efficiency can result in…

Experience

1. Insurance Professional

   Samsung Electronics

   Oct 2022 — Present · Gurugram, IN

   Reverse Logistics Operations- Returns Optimization – Trained, guided and managed RPC team to resolve operational challenges and achieve short- and long-term performance goals- Implemented a damage recovery SOP to minimize losses by 3PL damage & shortages- Setup Damage reporting Processes across WHs to reduce the pilferages, shortages & damages- Setup Reverse inwarding and inventory treatment process across WHs to timely recon of inventory- Reducing Pilferage Losses: Analyzing weekly Lost in Transit (LIT), Damage in Transit [DIT] reports and Charting-out Measures to Minimize Pilferage- Decision Analysis: Benchmarking and analyzing pick-up reports to extract insights; planning and implementing improvements based on these insights from various reports Insurance Claim Processing/Settlement- Responsible for DTC SOP design, Overall claim management and MIS Reporting- Document Preparation Support to WHs for Insurance Claim Processing - Coordination with Returns Team for Insurance Claim at HO & Region - Coordination with Insurance Company for Surveyor Deployment/Claim Intimation etc. Analysis & Countermeasures, Reports- Root Cause Analysis of Insurance Claim & Identify Potential Risk & Countermeasures Analysis & MIS- MIS on Product wise, WH wise [Monthly/Quarterly/Half Yearly & Annually]- MIS on WH wise & Claim Type wise [Theft / Shortages / Damages etc.]- Claim Analysis on Pre & post Delivery wise, Route & LMD wise - Monthly MIS on Insurance Loss Ratio/Abnormal CasesOther Activities- Coordination with 3PL/Transporter & Courier Partner & HO for Claim Processing till Settlement - Claim Rejection, Timely Recovery of Amount from 3PL / Transporter & Courier Partner - Timely Claim Settlement and Monthly Reconciliation with Insurance Partner

Education

• Aligarh Muslim University, Aligarh

  Graduation

  2007 — 2010

• Insurance Institute of India

  Fellowship

  2012 — 2016

• Pondicherry University

  Master of Business Administration (MBA)

  2010 — 2012

Skills

• Microsoft Office
• Casualty
• Underwriting
• Risk Management
• Team Management
• Negotiation
• Insurance
• Commercial Lines
• Mis
• Life Insurance
• Property & Casualty Insurance
• Liability
• Financial Risk
• Reinsurance
• Relationship Management
• Claims Management
• Team Building
• Management
• Health Insurance
• Brokers
• Claim
• Analysis
• Bancassurance
• General Insurance
• Commercial Insurance