Niyen Ruffin
Information Technology Intern @CPL
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WORK HISTORY
Information Technology Intern @CPL
Rochester, NY, US
Provided Tier 1 and Tier 2 technical support for Windows 10/11 and macOS environments- Managed onboarding/offboarding processes including account setup in ADUC, Intune device configuration, and laptop shipping/return- Built and configured PCs and performed hardware troubleshooting (printers, plotters, laptops, battery replacements)- Installed and supported design and architectural software: AutoCAD, Revit (2022–2024), CTC tools, Rhino, Civil 3D, Bluebeam, and Newforma- Utilized ConnectWise (ticketing and remote support), Microsoft 365, Intune, and Fortinet VPN to support daily operations- Troubleshot software issues, including print drivers, VPN connectivity, and application-specific errors- Assisted in the acquisition of a design firm: deployed new PCs, configured software, and supported user transitions- Documented internal IT processes and contributed to a project restructuring software directory locations- Handled incoming and outgoing IT office shipments
EDUCATION
Elmhurst University
Bachelor's degree, Cybersecurity
ABOUT NIYEN RUFFIN
Niyen is a second-year Cybersecurity and Computer Science student-athlete at Elmhurst…
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