Niyazi Abdullah
Service Delivery Manager @Covalen
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WORK HISTORY
Service Delivery Manager @Covalen
Dublin, IE
Key Responsibilities:• Operational Excellence: Lead high-impact improvement projects, aligning with our Operational Excellence Roadmap and strategic objectives.• Service Level Management: Oversee the delivery of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) as per client Statements of Work (SOW), consistently meeting and exceeding client expectations.• Leadership and Mentoring: Provide strategic leadership, mentoring, and guidance to senior operations managers, empowering them to achieve excellence and drive continuous improvement within their teams.• Client Insights: Utilize client insights to inform decision-making and tailor our services to better meet client needs, enhancing client satisfaction and loyalty.• Change Management: Coach leaders and managers to maximize the positive impact of our projects, fostering a culture of innovation and continuous improvement.• Communication: Deliver proactive and effective communication regarding improvement initiatives, engaging stakeholders, and mobilizing commitment for change.• Workforce Capacity: Manage workforce capacity and strategic resource allocation, ensuring optimal performance and financial delivery.• Ramp-up/Ramp-down: Handle end-to-end ramp-up and ramp-down processes with precision, ensuring seamless transitions and minimal disruption.• Delivery Excellence: Drive delivery excellence through innovative leadership, proactive risk identification, and mitigation strategies.
EDUCATION
Technological University Dublin
Bachelor’s Degree, Business in Accounting and Finance
SKILLS
ABOUT NIYAZI ABDULLAH
Results-driven Service Delivery Manager with 6+ years of experience in management, driving service excellence and fostering strong relationships with stakeholders with a track record of delivering exceptional results, cultivating a culture of innovation and collaboration, and contributing to business growth and success.
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