Niyati Jain
Manager - Rufus and Alexa Shopping @ Amazon | Program and Stakeholder Management | AI | ML Operations
- Role
- Manager - Rufus and Alexa Shopping at Amazon
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Niyati Jain
I’m a Program & Operations Manager at Amazon leading large-scale global programs across AI Operations. I work at the intersection of operations, strategy, and technology to build scalable processes, improve quality, and drive efficiency.My experience spans global operations, process improvement, SOP governance, KPI/OKR management, and cross-functional collaboration with multiple parter teams primarily Product, Engineering, and Business. I’ve led multi-region programs supporting 300+ associates and delivered measurable gains in productivity, accuracy, and cost-to-serve.I enjoy solving complex operational problems and bringing structure to fast-moving, high-growth environments.Outside of work, I switch from dashboards to dictionaries as a French teacher, hoard books I swear I’ll finish soon, and have a long-standing weakness for F.R.I.E.N.D.S. reruns and approximately 64,321 other comfort shows (Gilmore Girls, I’m looking at you).
Experience
Manager - Rufus and Alexa Shopping
May 2024 — Present
Led global operations for 300+ associates across multiple regions, driving SLA adherence, productivity, and quality consistency at scale•Unlocked ~10 FTE equivalent daily capacity by simplifying and standardizing SOPs across 100+ associates, lowering cost-to-serve•Improved accuracy by 600+ basis points by implementing closed-loop quality governance, calibration programs, and root-cause analysis across EU operations•Reduced Average Handling Time by 60% by partnering with program and tech teams to redesign workflows and improve tooling for large-scale human-in-the-loop AI operations•Ensured zero delivery disruption for 100+ associates by leading cross-training and workstation migrations during workflow consolidations•Mitigated operational risks and performance bottlenecks by leveraging data analysis and trend insights to drive scalable process improvements•Enabled data-driven leadership decisions through KPI/OKR tracking, performance dashboards, and structured business reviews
Education
Ahlcon Public School
Commerce
2003 — 2017
Delhi University
B.A.(Honours), French Studies
2017 — 2020
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