Niyah Rollins

About Niyah Rollins

Results-driven and client-focused Account Manager/Delivery Manager with a proven track record of building and maintaining strong client relationships in the healthcare sector. Seeking to leverage my exceptional communication and problem-solving skills to drive client satisfaction, upsell opportunities, and contribute to the growth and success of a dynamic organization. Committed to delivering outstanding service, optimizing account performance, and exceeding client expectations.

Experience

1. Client Partner

   Radiology Partners

   Jun 2024 — Present

   Analyze key performance metrics daily, weekly, and monthly to identify trends and drive process improvements. Collaborate with the Associate Director to develop action plans addressing revenue cycle challenges. Resolve payment issues, including claims processing, billing discrepancies, and escalated patient complaints or audits. Ensure compliance with state and federal regulations, including Medicare, Medicaid, managed care, and third-party payer requirements. Lead the design and implementation of process improvements to enhance revenue cycle performance and achieve departmental goals. Support the revenue cycle process, including accounts receivable, denials management, insurance follow-up, and ad hoc reporting.

Education

• Sanford-Brown Institute-New York

  Medical Assistant Certification, Medical/Clinical Assistant

• Sanford Brown Institute

  Medical Assistant Certification

• Western Governors University

  Data Analytics

• Western Governors University

  Bachelor of Science, Data Analytics