Nixon Wilfred Dsouza
Software Support Engineer @PayU
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WORK HISTORY
Software Support Engineer @PayU
Mumbai, IN
technical support,merchant onboarding and technical account manager for top merchants,upselling,customer service,software implementation,banking,sql
EDUCATION
St. Francis Institute Of Technology
BE - Bachelor of Engineering, Electrical, Electronics and Communications Engineering
ABOUT NIXON WILFRED DSOUZA
Checking the issue raised by Key merchants, reproducing the issue on test environment. • Fetching the logs for raised issue by using UNIX to debug the issue efficiently. • Checking the errors in transaction flow of online payment. • Reviewing the code, extracting the necessary data using SQL from database. • Raising the request with Dev team with analysis to change the code if necessary. • Preparing queries and scheduling different reports as per the merchant’s requirement based on daily transactions happened to calculate Success rates. • Merchant onboarding and technical account manager for high transactions merchants
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