Nivin Band

Sar Team Leader @Huntswood

Managed a high-performing team responsible for investigating and decisioning manual SARs and system alerts, ensuring adherence to Service Level Agreements (SLAs) and delivering quality outcomes for the business.• Oversaw end-to-end management of investigations, including guiding the team in decisions on whether to make disclosures to the NCA and determining whether to maintain or terminate customer relationships.• Led efforts to reduce a significant backlog of cases by streamlining workflows, improving team efficiency, and optimizing resource allocation, resulting in faster case resolution.• Provided weekly Management Information (MI) and reporting to key stakeholders, offering insights into team performance, case outcomes, and compliance metrics.• Applied sound business acumen to support the team in making confident, logical decisions, ensuring fair outcomes for customers while managing financial crime risks.• Drove a culture of continuous improvement, identifying opportunities to enhance team performance and coaching team members to develop new skills and become more versatile.• Monitored and ensured that investigations were processed in line with quality and efficiency targets, maintaining compliance with regulatory requirements and internal standards.• Promoted a positive and engaging team environment, driving colleague engagement and accountability to meet and exceed performance objectives.