Nivethitha N

About Nivethitha N

Driving AI-led transformation in global banking | 14+ years turning digital strategy into measurable business impact. Currently leading enterprise-scale AI and automation initiatives at HSBC.What I do: Build Agentic AI systems and GenAI solutions that transform how financial services programmes operate. Lead end-to-end digital transformation programs from strategy to production deployment. Champion AI governance; responsible AI practices (GARP RAI certified)Bridge the gap between cutting-edge AI technology and real-world business outcomes. Recent Impact: Deployed AI/ML-powered customer onboarding reducing processing time and operational costs Automated regulatory reporting across multiple backend banking processes Designed executive dashboards providing real-time insights to C-suite leaders Delivered process excellence initiatives using RPA, ML, and intelligent automationMy Approach: I believe in the power of Agile + Lean methodologies to drive results. As a certified SAFe Agilist, CSPO, and Lean Six Sigma Black Belt, I combine strategic thinking with hands-on execution to deliver high-quality, high-impact solutions.Core Strengths: AI Strategy; Implementation | Agentic AI; GenAI/Digital Transformation; Change Management; Strategic Planning; Data Storytelling; Process Excellence & Operational EfficiencyCurrently exploring: Multi-hop reasoning in LLMs, CAG\'s, Explainable AI (XAI), AI governance frameworks, and composite AI approaches for enterprise applications.Let\'s connect if you\'re passionate about:→ AI transformation in financial services→ Building AI-native products and solutions→ Responsible AI and governance→ Digital innovation and thought leadershipOpen to: Speaking engagements and collaborating with fellow AI Thought Leaders; Innovators#AITransformation #AgenticAI #DigitalTransformation #ResponsibleAI #Leadership

Experience

1. AVP - Global Transformation Coe

   HSBC

   Mar 2023 — Present · Bengaluru, IN

   AI Strategy,Transformation Analyst/Consultant for AI first projects

Education

• Bharathiar University

  MBA - Distinction, Finance and Systems

  2009 — 2011

• SYMBIOSIS INTERNATIONAL UNIVERSITY

  PGDCRM -Distinction, Customer Relationship Management

  2009 — 2011

• Indian Institute of Banking and Finance

  Certified Associate in Indian Institute of Banking, CAIIB,JAIIB

• Anna University Chennai

  B.Tech, IT

  2004 — 2008

• Indian Institute of Management Bangalore

  Artificial Intelligence Strategy

Skills

• Team Management
• Portfolio Management
• Training Skills
• Market Research
• Branch Banking
• Cash Management
• Financial Analysis,Planning
• Management
• Customer Service
• Core Banking
• Banking Operations
• Business Analysis
• Performance Management
• Training
• Customer Relations
• Relationship Management
• Project Planning
• Investment Banking