Niveditha Ramesh
Senior Business Analyst at AWS Commerce Platform | Business Operations
- Role
- Sr Escalations Analyst at Amazon Web Services (AWS)
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Niveditha Ramesh
I\'m a Senior Analyst with 6+ years of experience in program management and business analytics, specializing in operational excellence, process optimization and data-driven solutions. I specialize in breaking down complex technical challenges, aligning cross-functional teams, and developing data-driven strategies that transform customer experience and operational efficiency. Passionate about fostering a culture of continuous improvement, I thrive in roles where I can deliver transformational change through innovative, customer-centric solutions.Niveditha R••••••••@gmail.com(55••••••99
Experience
Sr Escalations Analyst
Apr 2024 — Present · Seattle, WA, US
Selected as Team Lead of 10 analysts, overseeing team strategy initiatives in partnership with Directors & VPs • Determined internal process breaks and created process improvement mechanism to reduce repeat escalations by 50% annually • Influenced operational and technical teams to develop improved billing processes for AWS customers• Managed end-to-end resolution of 14 AWS large scale events and improved customer experience
Education
Good Shepherd Matriculation Higher Secondary School
Higher Secondary, Mathematics and Computer Science
1999 — 2013
Anna University Chennai
Bachelor's degree, Computer Science
2013 — 2017
Hult International Business School
Master's degree, Business Analytics
2017 — 2019
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