Nivedita T.
Service Desk Analyst | IT Support Engineer | Windows • VDI • VPN • ServiceNow • Zendesk | 7.5 Years Experience | Ex-Curlys Technologies | Ex-Seed Infotech
- Role
- Service Desk Associate at Compucom
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Nivedita T.
Dedicated Service Desk Analyst with 7.5 years of experience supporting global IT environments, including Samsung’s enterprise infrastructure. Skilled in Windows/Mac support, VDI (Citrix/VMware), VPN, Outlook, MS Office suite, and troubleshooting complex L1/L2 issues. Hands-on with ServiceNow, Zendesk, Genesys Cloud, Twilio, and CrowdStrike with a strong track record of SLA adherence, multi-channel support, and consistent appreciation from senior management.I specialize in resolving high-priority incidents, improving ticket workflows, updating KB articles, and delivering empathy-driven customer support under pressure.Looking for IT support opportunities where I can grow technically and contribute to strong service delivery.
Experience
Service Desk Associate
Oct 2023 — Present · Pune, IN
Delivered multi-channel technical support (call, chat, email) while maintaining highSLA adherence and documentation accuracy.• Logged, tracked, and resolved incidents and service requests using ServiceNow, ensuringprompt escalation to resolver groups when required.• Troubleshot issues involving VPN, VDI, MS Office Suite, Outlook, and user access,ensuring minimal downtime for end-users.• Acknowledged by senior management and clients through multiple appreciation emailsfor empathy, professionalism, and accuracy in handling complex tickets.• Contributed to team knowledge base updates and best practice documentation.
Education
Sinhgad College of Science
Bachelor of Commerce - B.Com, Banking and Finance
2012 — 2015
Sinhgad College of Science, Arts and Commerces
High School, Commerces
2010 — 2012
Agragami High School
Secondary School, General Studies
2007 — 2010
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.