Nivedhita Yoga Anandh

Senior Learning and Development Specialist @Pickyourtrail

Chennai, IN

Designed and delivered structured training programs for 100+ new sales joiners, coveringsales processes, CRM, product, and destination expertise.• Program-managed end-to-end training initiatives across Sales, Customer Experience (CX),Fluid (B2B), and Tech (CRM & Product) teams, driving cross-functional alignment.• Built the onboarding and training framework from scratch, including classroom sessions,assessments, and performance tracking.• Introduced and scaled OJT frameworks for sales, enabling real-time application oflearning.• Conducted 100+ call audits/ month and delivered targeted coaching for M1–M3consultants to improve performance metrics.• Owned CX BLS metrics, driving a 1% increase (17% → 18%) within one quarter throughfocused training interventions.Key Achievements:• Delivered minimum 3 conversions per batch during OJT, ensuring early-stage revenueimpact.• Improved OCC conversion rate from 1.8% to 3.4%(↑89%) through structured coaching.• Reduced new hire first conversion time by 27%(26 → 19 days), accelerating ramp-up.• Achieved 73% batch conversion success rate via NR lead-based OJT model.• Built scalable training systems, reducing ad-hoc dependency and improving consistency.

Dr MGR Educational and Research Institute

Bachelor of Technology - BTech