Nivedha Sekar
Seasoned professional with 6+years of experience in chargeback..Has knowledge in both fraud and Non Fraud in VISA and MasterCard Network
- Role
- Support Specialist at Revolut
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
Experience
Support Specialist
Jan 2024 — Present · IN
Investigated and analyzed disputed transactions to determine the appropriate response andbackup documentation to defend the dispute.Pull any additional documentation needed from our internal systems or the MasterCard onlineportal or VISA online portal to aid in the investigation.Issue credit due to cardholder(s) account, or debit the cardholder account for valid secondpresentments.Ensure that all cases are accounted for and processed timely.Work with Customer Service and Risk Management teams on the specific details of complexcases.Communicate the status and end result of all disputes to the party that originated the case.Escalate potential processing problems or data integrity issues to the appropriate area for escalation
Education
University of Madras
Bachelor of Science - BS
2014 — 2017
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