Nivali C.
Sr. Director - Customer & Agent Experience | Digital Service @ FBS | Product Management, Product Strategy, Operations
- Role
- Sr Director - Customer Agent Experience Farmers Business Services (Fbs) at Capgemini
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Nivali C.
Steering Digital experience strategy, my team and I innovate to self serve experiences for the customers. Committed to fostering a product-driven culture, evidenced by the successful launch of AI product initiatives and the transformation of the product management approach.As a women leader I embrace innovation and new technologies to grow teams and align towards Organization vision. Our collaborative efforts are instrumental in enhancing customer engagement and driving market leadership in digital experience innovation.
Experience
Sr Director - Customer Agent Experience Farmers Business Services (Fbs)
Jan 2026 — Present · Hyderabad, IN
Global Business Services (GBS) unit of Farmers Insurance, US.
Education
Loyola High School
School of Secondary Certificate
2000 — 2001
Sri Chaitanya Junior Kalashala
Board of Secondary Education, Maths Physics Chemistry
2001 — 2003
Jawaharlal Nehru Technological University
Bachelor of Technology (B.Tech.), Electronics & Communications Engineering
2003 — 2007
National University of Singapore
Management Of Technology, Engineering and Technology Management
2012 — 2014
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