Nitza Gonzalez

About Nitza Gonzalez

As a Recruiting & Operations Manager at Versatel Marketing, I’ve seen how powerful…

Experience

1. Global Head of Recruiting, Quality Assurance, and Administration

   Versatel Marketing

   May 2024 — Present · US

   In this cross-functional leadership role, I oversee recruiting, quality assurance, and administrative operations to ensure the business runs efficiently while scaling for growth.I manage and mentor a team of 4 recruiters, guiding them through the full cycle of hiring, onboarding, and payroll. From conducting final interviews and scheduling trainings to managing system logins and resolving payroll concerns, I ensure every new hire has a smooth transition into the organization and is set up for long-term success.On the quality assurance side, I lead a team of 5 QA specialists, monitoring performance through platforms such as Convoso and LeadsPedia. I conduct detailed audits of call reports, evaluate recorded calls, and maintain compliance records using Google Sheets and Excel. Through weekly QA meetings and script guidance, I help ensure our teams not only meet standards but continuously improve in accuracy, compliance, and performance.Administratively, I partner closely with 6 team leads across the company, providing support in reporting, dialer management, and script optimization. I also step in across departments as needed, ensuring flexibility and collaboration. Beyond daily operations, I identify opportunities to improve efficiency by implementing new tools and streamlining processes that keep the organization agile, scalable, and effective.

Education

• Brentwood Public Schools

  High School Diploma