Nityanand Singh
Senior Executive - Technology
- Role
- Senior Executive -technology at Firstsource
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Nityanand Singh
Network, Internet And Intranet Sites Related Issues. Experience in routing & switching…
Experience
Senior Executive -technology
Aug 2024 — Present · Mumbai, IN
Part of the Senior Leadership team and solely responsible for the Quality of Services provided in the areas of IT Operations, Service Delivery, IT Security, Purchasing of IT equipment. • Responsible for Service, Development and Testing Quality including Service Level Management, IT Help Desk Management, 365x24x7 Production Incident Management, Problem Management, RCA, BCP & DR strategy • Manage Global/Regional implementation of Projects, Change Control and Technology Standards.• Ensuring all the cloud technologies are utilized to its optimum for smother and faster deliver (Microsoft O365 and AWS)• Led the IT department in aligning technology initiatives with business goals, resulting in a 20% increase in operational efficiency.• Delivered new site with 1100 seats including entire IT infrastructure setup as part of expansion project• Migrated to Smart Row Solution from traditional racks for in house Datacenter contributing to CSR targets by achieving energy efficiency
Education
University of Allahabad
Bachelor's degree
Skills
- Cisco Routers
- Cisco Technologies
- Microsoft Exchange
- Desktop Application Support
- Microsoft Certified Professional
- Desktop Administration
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