Nityamukta Banerjee

Manager @Deloitte

London, GB

Leading digital transformation and process improvement initiatives across global insurance clients. Focus areas include customer journey design, GenAI adoption in claims, policy admin system upgrades, e-placement platforms, and PMO standardisation.Key highlights- Defined customer journey for a personal lines home insurance digital portal, enabling multi-channel self-service and increasing digital adoption by 35%- Delivered a GenAI-driven proof of concept for motor claims, cutting claim cycle times by 10% and reducing manual errors by 15%- Configured policy document services for commercial lines, improving digital document accessibility by 40% and reducing manual handling by 30%- Created Figma wireframes and user stories for an electronic placement system, streamlining quoting, negotiation, and binding processes.