Nityaa Malpani

ICICI Lombard | B.Sc Economics at NMIMS, Mumbai

Role: Tech Operations Analyst at ICICI Lombard
Location: Mumbai, MH, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

Experience

Tech Operations Analyst
ICICI Lombard
Aug 2024 — Present · Mumbai, IN
Supported the agile implementation and continuous optimization of a new digital interface by resolving recurring and non-recurring technical and user experience issues, ensuring smoother functionality across teams. Analyzed system data to identify recurring issues and performance bottlenecks, contributing to improvements in UI/UX, integration, and operational workflows. Collaborated with cross-functional teams and end users to collect feedback, streamline troubleshooting, and assist with documentation for internal reporting and compliance

Education

SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Bachelor of Science - BS
2021 — 2024

Contact information

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Work email
•••••@icicilombard.com
Personal email
•••••@•••••.com
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Current company

ICICI Lombard

Insurance · 16K employees · Founded 2001 · Mumbai, Maharashtra, India

ICICI Lombard is the leading private general insurance company in the country. The Company offers a comprehensive and well-diversified range of products through multiple distribution channels, including motor, health, crop, fire, personal accident, marine, engineering, and liability insurance. With a legacy of over 2 decades, ICICI Lombard is committed to customer centricity with its brand philosophy of ‘Nibhaye Vaade’. The company has issued over 39.2 million policies, over 3.4 million claims processed and has a Gross Written Premium (GWP) of ₹ 306.18 billion for the year ended March 31, 2026. ICICI Lombard has 341 branches and 15,008 employees, as on March 31, 2026. ICICI Lombard has been a pioneer in the industry, being the first large-scale insurance company in India to migrate its entire core systems to the cloud. With a strong focus on being digitally-led and agile, the company has introduced multiple AI-powered insurance solutions. The company’s flagship insurance and wellness app, IL TakeCare, which has received over 21.0 million downloads, also offers the industry’s first Face Scan feature. The company has won several prestigious awards- including the Insurance Asia, ICC Emerging Asia Insurance, ET BFSI Exceller, ET Corporate Excellence, Golden Peacock, FICCI Insurance, Assocham, Stevie Asia Pacific, and National CSR in recognition of its various initiatives. For more details log on to https://www.icicilombard.com/

icicilombard.com

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Experience

Tech Operations Analyst

Education

SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

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