Nitya Sharma

Flipkart | MBA, Masters’ Union School of Business | Ex-Deloitte | Published Author

Role: Cx Design Manager at Flipkart
Location: Gurugram, HR, IN
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Nitya Sharma

CX Design and Program Manager with ~6 years of experience across industry and consulting, spanning Flipkart, Alter Domus and Deloitte. Experienced in leading enterprise-scale initiatives across risk, governance, process optimization, and customer journey design, with a track record of delivering measurable performance improvements through structured cross-functional execution.

Experience

Cx Design Manager
Flipkart
May 2025 — Present · Bengaluru, IN
Building Flipkart Minutes

Education

The NorthCap University
Bachelor of Technology, Computer Science
2015 — 2019
Masters' Union
Master of Business Administration - MBA

Contact information

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•••••@flipkart.com
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Current company

Flipkart

Technology, Information and Internet · 10K employees · Founded 2007 · Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clove Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, IN

At Flipkart, we're driven by our purpose of empowering every Indian's dream by delivering value through innovation in technology and commerce. With a customer base of over 350 million, product coverage of over 150 million across 80+ categories, a focus on generating direct and indirect employment and a commitment to empowering generations of entrepreneurs and MSMEs, all driven by a sustainable growth strategy – Flipkart is maximising for customers, stakeholders, and the planet at large! At Flipkart, our promise to every Flipster is - getting an opportunity to leave a mark and create their own legacy, the freedom to experiment, learn and grow, work with the industry’s brightest minds as part of a diverse team and we will extend our culture of care to them to ensure that they can focus on doing their best work. Driven by audacity, bias for action, customer first, integrity and inclusion – Flipsters have pioneered solutions that have transformed digital commerce in India. From the industry-first introduction of cash-on-delivery in 2010 to the launch of voice search and multiple vernacular interfaces in 2021 that have made e-commerce a very inclusive experience, Flipkart continues the exciting journey of solving for the Indian customer. We understand that your own aspirations and journeys are unique. So you choose what you want to maximise, and we provide you the platform for it - because when you maximise, we maximise. Flipkart is a part of the Walmart-owned Flipkart Group, which also includes group companies Flipkart Wholesale, Flipkart Health+, Cleartrip, and Myntra. Get in touch with our experts for support with your orders here: https://www.flipkart.com/helpcentre

flipkart.com

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About Nitya Sharma

Experience

Cx Design Manager

Education

The NorthCap University

Masters' Union

Find verified contacts for anyone on LinkedIn