Nitu Sharma
Customer Success @ Exact | Brain Health Advocate | User Engagement
- Role
- Customer Success Specialist Iii at Exact Sciences
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Nitu Sharma
With over five years of experience in customer success, behavioral science, and user experience, I am passionate about driving engagement, optimizing user experiences, and delivering data-driven solutions. My mission is to bridge the gap between research and real world application to ensure products and services are not only user-centered, but also impactful in improving wellbeing and performance.In my previous roles, I have: Managed customer relationships, ensuring seamless onboarding and continued success. Facilitated high quality clinical discussions for medical communities, driving engagement and collaboration. Partnered with cross-functional teams to enhance product and platform experiences. Applied research insights to improve customer support processes and optimize workflows.Beyond my professional work, I run an independent newsletter focused on brain health, making neuroscience accessible and digestible for a broader audience. I am particularly interested in brain health, accessibility in aging, and increasing public access to scientific knowledge.Let’s connect!
Experience
Customer Success Specialist Iii
Feb 2026 — Present
Education
Memorisely
UX Research Bootcamp
University of California, Merced
Bachelor's of Science, Cognitive Science
2013 — 2017
The University of Texas at Dallas
Master of Science - MS, Applied Cognition & Neuroscience
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