Nitu Chauhan

About Nitu Chauhan

I am creative,Organized,effective, with extensive experience and a great track record.I am motivated,innovative, and love problem solving! I have fantastic communication skills and love working for a dynamic, result oriented company that values a team player,self starter like me who is a world-class multitasking.I enjoyed being challenged in my professional roles,and take pride in setting up,and managing system.Specialties : Blah,blah,blah,blah.

Experience

1. Customer Relationship Management Manager

   Adhiraj Constructions

   Dec 2020 — Present · Navi Mumbai, IN

   To achieve customer wise collection against budgeted. Manage collectibles from customers as per project timelines and avoid collections shortfall by ensuring high quality of customer interaction.• Single point of contact for the customer for all support matters by maintaining high standards of service delivery and ensuring timely documentation. Managing and resolving customers queries and complaints within specified TAT for subject related to Flat Purchase, Construction progress, Payment Structure, generating business from existing client, etc and maintaining customer interaction data for future analysis.• Responsible for creating daily scheduled reports from ERP – debtors details, collection update and various other reports on need basis.• Follow up with Bank customers for loan processing and fund release against the milestone achieved.• Constant follow up on emails for those customers who are delaying agreements and loan processing. Attending the meetings with prospective clients for additional business generation.• Co-ordinate and liaise with internal stake holders, horizontals / verticals to resolve the customer queries. Follow up and execute contractual and regulatory documentation activities as required.• Follow standardized MIS procedures and SOP for all related activities.• Monthly Collection Tracker (MCT)• Loyalty & referral business tracker (LRT)• Target vs Achievement

Education

• Eiilm

  Mba

Skills

• Financial Modeling
• Financial Analysis
• Business Development
• Management Consulting
• Microsoft Office
• Team Management
• Business Development,Account Presentation Development,Product Devlopemnet
• Business Strategy
• Strategic Planning
• Microsoft Excel