Nito Pereira
Global Infrastructure, End User Service Delivery Manager for Na La @Fresenius Group
Signup · Get unlimited contacts
WORK HISTORY
Global Infrastructure, End User Service Delivery Manager for Na La @Fresenius Group
Toronto, ON, CA
Responsible for the introduction, delivery, management and operation of (Windows, iOS, Android, macOS, Hololens, SurfaceHub) to over users in the North America and Latin America regions- Primary point of contact for local IT and business partners in both regions - Oversee the implementation of projects and the resolution of problems in collaboration with local IT teams and our business partners- Contribute to developing a technology and service strategy- Initiate the set-up of new services/processes - Represents the organization cross-functional stakeholders, clients and external groups
EDUCATION
St. Lawrence College
Business Administration Information Systems, Systems Analyst, Information Systems
SKILLS
ABOUT NITO PEREIRA
Senior IT Professional with 20+ years’ experience in the delivery of IT Infrastructure and End User Services. I am an analytical, logical and strategic problem solver motivated by generating effective solutions that help my clients achieve their business objectives. I believe in accountability, teamwork and collaboration.RESOURCE MANAGEMENT - Manage Infrastructure Operations, Development and Technical teams; Supervising external Third-Party Partner and Service Delivery resources.COLLABORATION & DELIVERY - Works in lock step with the Infrastructure Services, IT Technology and Operational teams in the delivery of cost-effective Enterprise IT solutions. Provides quality Infrastructure services in line with Technology strategies.EFFICIENCIES - Manages the IT Infrastructure and Services portfolio, ensuring an effective and efficient support operation, including process, tools and new technology opportunities.ENGAGEMENT - Strives for optimum staff engagement through continuous improvement plan and activities for Infrastructure Operations, delivering business goals and objectives as a joined-up team.FINANCIAL CONTROLS - Maintains consistent standards and level of controls across the IT infrastructure and Services portfolio that support on going operational controls.OPERATIONAL SUPPORT - Holds overall accountability for adherence to agreed processes and procedures to ensure that all projects meet agreed quality, cost and timescale parameters.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.