Nitish Kumar Sharma

About Nitish Kumar Sharma

With 13+ years of expertise in Order-to-Cash (O2C) operations, I drive operational excellence, financial performance, and customer satisfaction by optimizing end-to-end processes. As an Operations Team Lead, I specialize in reducing revenue leakage, improving collections efficiency, and streamlining workflows to maximize business impact. Proven Track Record of Success:Reduced DSO by 20%, improving cash flow and working capital efficiency.Increased collection efficiency by 30% through strategic debtor engagement and automation.Enhanced order-to-invoice accuracy by 25%, reducing billing discrepancies and disputes. Lean Six Sigma Expertise & Process Optimization:As a certified Lean Six Sigma professional, I leverage the DMAIC framework (Define, Measure, Analyze, Improve, Control) to identify inefficiencies, eliminate process bottlenecks, and drive continuous improvements. My expertise in process optimization has helped implement data-driven solutions that boost efficiency, accuracy, and compliance across O2C functions. Debt Management & Compliance Excellence:I have a strong background in third-party collections and late-stage debt recovery, ensuring adherence to the U.S. Fair Debt Collection Practices Act (FDCPA) and global compliance standards. By implementing ethical and effective debt recovery strategies, I have helped mitigate financial risks while preserving customer relationships and brand reputation. Leadership & Team Development:Passionate about building and mentoring high-performing teams, I take pride in enhancing team capabilities, training professionals in best practices, and fostering a culture of continuous improvement. My leadership has been instrumental in improving overall team efficiency, morale, and service delivery. Technical & Analytical Proficiency:I have extensive experience working with ERP systems (SAP), accounts receivable tools, and reporting analytics to track key performance indicators (KPIs), forecast collections, and drive data-backed decision-making.With a results-driven approach and a passion for efficiency, compliance, and innovation, I am committed to delivering exceptional operational and financial outcomes while continuously enhancing the customer experience and organizational growth.

Experience

1. Operations Team Lead

   Accenture

   May 2016 — Present · Gurgaon, IN

   Managed the end-to-end Order-to-Cash (O2C) cycle, including Order Management, Billing, Collections, Dispute Resolution, and Cash Applications, ensuring operational efficiency.• Reduced DSO by 20%, optimizing cash flow and improving working capital through proactive collection strategies and streamlined AR processes.• Increased collection efficiency by 30% by implementing strategic debtor engagement tactics and automated recovery workflows.• Led a cross-functional dispute resolution initiative, reducing backlog disputes by 40% within 6 months, enhancing customer satisfaction and minimizing revenue leakage.• Enhanced order-to-invoice accuracy, reducing billing discrepancies by 25%, leading to faster dispute resolution and improved customer experience.• Negotiated and structured customized debt repayment plans while ensuring compliance with FDCPA regulations and ethical collection practices.• Oversaw cash application processes, leading to a 35% increase in processing efficiency by optimizing reconciliation workflows.• Collaborated with finance, legal, and operations teams to develop risk mitigation strategies, reducing bad debt exposure.• Conducted aging report analysis and collection forecasting, enabling data-driven decision-making and improving AR performance.• Identified process improvement opportunities, leading automation projects that increased O2C efficiency and reduced manual workload.

Education

• Indira Gandhi National Open University

  Bachelor's degree

  2008 — 2013