Nitish Gupta

About Nitish Gupta

SNAPSHOT PROFILE • Qualified senior management professional with 20 years of experience in managing head count of 200+ resources from offshore development center involved in delivering multiple projects for International clients. • Proven ability in managing transition & delivery of large & medium engagements with customer enterprise; spearheading technology & delivery transformation initiative as a continuous service improvement process. • Expertise in managing business dynamics in Supply Chain Management in Manufacturing & Automobiles sector; working on SAP Implementation, roll outs and support projects in onshore and offshore model. • Distinguished for carving new support initiative / model for Online SAP Business support; improving Financial health of the account with productivity improvement & Cross Skilling as well as automated delivery of used cases amongst others under current assignment. • Skilled in managing financials and account P/L utilizing managerial acumen and financial prudence. Managing the business TCV of 40 M $ for the AM & AD assignment. • Seasoned leader capable of providing direction to internal teams, managing cross-functional training, strengthening organizational diversity, increasing operational productivity and enhancing employee satisfaction with level of engagement. • Possess excellent interpersonal, communication and analytical skills with demonstrated abilities in customer relationship management. ACHIEVEMENTS • Honoured with certificate from Hewlett Packard (client) for contribution to CRS Genesis project in 2008. • Honoured with the Dream Team award in 2009 for Weyerhaeuser account service delivery. • Honoured by Coca Cola UK during stabilization of business in 2016 Fusion Go Live. • Completed the Engagement Management certification in Capgemini - September 2017. • Honoured with Certificate of appreciation for Outstanding performance - November - 2018.

Experience

1. Senior Manager

   Capgemini

   Apr 2019 — Present

   KEY RESPONSIBILITIES ACROSS CAREER SPANProject & Delivery Management Involved in end to end delivery of Application Management Services encompassing demand forecasting, planning, resource management, project Financials, client Interaction, add on sales through a team of over 200+ members. Interact with clients for collating and evaluating requirements for rendering customized solutions as part of Managed Services contract. Spearhead team efforts pertaining to delivery of SAP & Non SAP applications including Salesforce, dell Boomi, Active Directory, Symantec, IDM, Bizrights & Governance. Ensure seamless delivery of project phases through efficient management of Incident, Change, Problem management, RCA & FMA initiative. Manage SAP Basis delivery and server monitoring & utilization and ensure effective resolution of SAP related issues. Function as SME SAP supply chain management involved in rendering consultancy during tenure with the organization.Operations, Finance & Admin : Follow up with various support teams in ensuring compliance to project delivery schedules and other SLA parameters across assigned project phases. Optimize resource utilization and streamline processes for enhancing operational efficiency and service quality. Management of the service portfolio with TCV of 40 M $ and ensure Financial budget and forecasting are met with margin optimization and account mining. Monitor and deliver the automation outcome with clear business benefits driving efficiency. Evaluate team performance and render productivity enhancement feedback. Organize training sessions for team members based on identified training needs. Prepare and present status reports for the senior management and other stakeholders to enable effective decision making.Received the award for the year 2018 for outstanding achievement in the delivery management & margin optimization. We renewed & won our 5 year service contract with proactive proposal.

Education

• Raj Kumar College

  1 of 6

  1978 — 1987

• Vaikunth Mehta National Institute of Management

  Post Graduate Diploma

  1994 — 1996

• SAP America PA

  SAP SCM certified

• Symbiosis Institute of International Business

  Diploma in International Business ( Part Time)

  1995 — 1996

• Devi Ahilya Vishwavidyalaya

  B Comm

  1987 — 1990

Skills

• Sap Logistics Execution
• Sap Erp
• Program Management
• Solution Architecture
• Sap Crm
• Sap Products
• Business Process
• Sap Sd
• Sap R/3
• Enterprise Resource Planning (Erp)
• Time Management
• Leadership
• Project Management
• Sap Implementation
• Requirements Analysis