Nitish S.

About Nitish S.

Hi,I\'m a seasoned product leader with a 10-year track record of turning ideas into impactful products that delight customers and drive business growth. My passion lies in the intersection of customer-centricity, data-driven insights, and agile execution. I\'m a natural leader who thrives in building high-performing teams and navigating complex challenges.My experience comprises very diverse domain experience in Insurance (Product Marketing and Product Launch of Max Life Insurance Tablet solution), Mutual Funds (Mobile app for managing Mutual Funds in the APAC region), HR and Payroll (Growth Management, Customer Excellence) and Supply Chain (Warranty Management, Field Service Management and Knowledge). Visionary strategy: I see the big picture and craft product roadmaps that align with business goals and user needs.Data-driven decisions: I leverage data to understand user behaviour, measure impact, and product growth and acquisition and optimize product performance.Collaborative execution: I build trust and foster synergy across teams to deliver exceptional results.Agile champion: I embrace change, iterate quickly, and learn continuously to stay ahead of the curve.I am also passionate about mentoring students to get into Product Management and offering them career guidance.Feel free to reach out to me on my email id: n••••••••@iimu.ac.in

Experience

1. Consultant - Product and Project Management

   ADP

   Jul 2016 — Present · Hyderabad, IN

   Enhanced Client & Cardholder Journeys:Mapped client journeys, prioritized impactful features, and implemented self-service options to streamline experiences for both clients and cardholders.2. Improved Customer Satisfaction & Retention:Achieved significant increases in NPS (1.8 points) and TNPS (4.7 average)scores. Reduced client interaction rate (0.6) and cardholder support requests (1.2). Retained 8% of customers.3. Demonstrated Expertise:Leveraged user-centric design, prioritization, data-driven decision-making, and effective collaborationto deliver impactful product solutions and enhance business performance.

Education

• Indian School of Business

  Executive Product Management, Product Management

• Great Lakes Institute of Management

  Post Graduate Program in Business Analytics, Business Analytics, Data Scientist

  2015 — 2016

• Osmania University

  Bachelor of Laws - LLB

• Indian Institute of Management Udaipur

  Master of Business Administration - MBA, Marketing and Strategy

• Jawaharlal Nehru Technological University

  Bachelor of Technology - BTech, Electronics and Communication Engineering

  2005 — 2009

Skills

• Social Media Blogging
• Microsoft Office
• Operations Management
• Business Intelligence
• Sas Programming
• Management
• Supply Chain Management
• R
• Regression Analysis
• Random Forests
• Project Management
• Decision Trees
• Consulting
• Business Analysis
• Business Strategy
• Excel Dashboards
• Financial Analysis
• Cluster Analysis
• Analytical Skills
• Microsoft Excel
• Social Media Consulting
• Data Mining
• Public Speaking
• Analysis
• Predictive Analytics
• Tableau
• Market Research
• Marketing Strategy
• Sas
• Trend Forecasting
• Teamwork
• Logistic Regression
• Market Basket Analysis
• Team Management
• Social Media Measurement