Nitish Singh
Service Delivery Manager | Customer Experience Engineering | Business Enablement | Team Builder | Business Partnerships
- Role
- Service Delivery Manager at Amdocs
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Nitish Singh
Extensive Experience in the Telecom Software Industry- Spearheading management of a…
Experience
Service Delivery Manager
Oct 2019 — Present · Pune, IN
Managing Revenue assurance & Payment Analytics services for a Telco Client (NA Region)- Acting as the Clients primary liaison managing concern and expectations contributing to overall customer satisfaction and operational excellence- Monitoring and managing service delivery against SLAs - Handling service disruption\'s implementing preventive measure to minimize impact on service delivery - Managing allocation of resources (Personnel & technology) to align project demands and optimize Operational efficiency
Education
Hindustan Academy of Aircraft Maintenance Engineering
AME
2007 — 2010
HAAME
Bachelor of Applied Science - BASc
2007 — 2010
Skills
- Ata Ispec 2200
- Technical Writing
- Catia
- Aviation
- Microsoft Office
- Program Management
- Maintenance
- Aircraft Maintenance
- Xml
- Inspection
- Asd Ste 100
- Manuals
- Ata 100
- Aircraft
- Configuration Management
- Airworthiness
- S1000d
- Avionics
- Engineering
- Aerospace
- Technical Documentation
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