Nitish M.

Retail Analyst @Iceland Foods

Liverpool, GB

Achieved 95% CSAT by analysing service feedback trends using Excel and store reporting tools to identify and resolve recurring issues.• Reduced stock discrepancies by 15% through data analysis of inventory variances using inventory management systems and Excel-based tracking.• Contributed to a 10% increase in weekly sales by monitoring POS data and weekly product performance reports to support targeted seasonal promotions.• Performed transactional data analysis to identify patterns in fulfilment errors and collaborated with logistics partners to improve on-time online order delivery rates.• Analysed operational KPIs (stock accuracy, shrinkage rates), compliance reports and store audit scores using Excel to detect trends and implement data-driven process improvements, contributing to consistently strong audit outcomes.