Nitish Kumar

About Nitish Kumar

Ex- Accenture, Ex-TCSer and Currently working with Mphasis as AVP with 22+ year of IT experience, nearly 15 years of experience based out of US working with various customers. Expertise in infrastructure services, cloud computing, application migration, service delivery, global account management, pre-sales, solution design, and business operations.3. In-depth expertise in managing end-to-end IT infrastructure engagements with strong knowledge of Data Center, Cloud, Network, End User Computing, and Cyber Security domains4. Proficient in ITSM, Agile, DevOps, FinOps, and AIOps standards, frameworks, and technologies5. Led client proposals and RFP responses, delivering innovative solutions for life sciences, telecom, retail, and HR domains6. Identified and capitalized on market opportunities by creating strategic partnerships with key industry players, leading to significant increase in revenue.7. Delivering IT Infrastructure and Cloud services with strong leadership, customer relationships and Domain Knowledge:• Cloud Transformation• Revenue and margin management (P&L)• Maintain customer satisfaction through service delivery excellence • Managing SLA/KPI/CPIs • Providing solution to customers using robust offerings aligned with market trends such as AI, Automation, Cloud solution etc. • Manage contractual commitments, service availability and support. cost budget, Resource allocation and utilization.I have done certain professional certifications such as:1. MCSE MCSE 20033. MCTS 20084. MCSA 20125. ITIL V 3.06. Citrix Certified Administrator (CCA)7. AWS Solution Architect - Professional8. AWS Solution Architect - Associate 9. Google Cloud Digital Leader 10. MS Azure Fundamentals11. PMP

Experience

1. Associate Vice President

   Mphasis

   Aug 2022 — Present · Chicago, IL, US

   Identified and capitalized on market opportunities by creating strategic partnerships with key industry players, leading to a significant increase in revenue within one year.• Business Development with new and existing customers• Solutioning, estimation and responses to complex RFPs / RFIs / RFQs, case studies. Participation in Client negotiations workshops with the sales and delivery teams, team structure to finish the deployment / Signoff• Manage and present regular financial updates, including project costs, savings, and forecasts (P&L)• Managing overall 24x7 end-to-end IT infrastructure service delivery from multiple tracks (Cloud, Networks, Windows, Virtualization, Unix, Database, Storage, Backup, Service Desk, Command Center, Desktop, EUC, Cyber Security etc.)• Manage SLAs and review CPI/KPI’s, Service Review reports and trends as per the contract• Managing high customer satisfaction index, Green SLAs, resourcing challenges, Business development, contract negotiations, vendor Management etc.• Leading status call with C-Level executives and address and resolve any issues or escalations promptly to maintain high levels of client satisfaction• Accountable for daily delivery management and coordination with leads to ensure service level adherence, delivering top-tier service that meets KPIs within budget.• Planning and implementing cloud computing strategies and solutions such as IaaS, PaaS, and SaaS using right cloud platforms. • Understand client\'s pain points/concerns and implement service improvement initiatives wherever necessary• Collaborate with Accounts/Sales teams to define requirements for new services aligned with Service Line Strategy, ensuring they are professionally introduced, accepted, and deliverable• Collaboration with Partner Ecosystem such as AWS, KORE.AI, Microsoft etc. for business development