Nitish Kumar
Senior Technical Support Associate | Cloud Operations Specialist | Azure Specialist | Problem & Escalation Management | Incident Management
- Role
- Technical Research Analyst at IntouchCX
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Nitish Kumar
JNTUH College of Engineering Hyderabad graduate with a Bachelor of Technology in…
Experience
Technical Research Analyst
Aug 2022 — Present · Hyderabad, IN
As an Azure Cloud Specialist with hands-on experience in designing, implementing, and managing robust cloud solutions, I leverage expertise in core Azure services (compute, storage, networking including VNet/VPN Gateway/Load Balancer), operational automation (PowerShell/Azure CLI), security (Defender for Cloud), hybrid configurations, and backup/recovery to drive high availability, performance, and compliance. In my current role as an incident management expert, I apply this Azure proficiency to support global customer service sites across EMEA, APAC, North America, and LATAM. I resolve partner inquiries via Zendesk—addressing regional outages, video playback disruptions, and application errors—while utilizing Kibana for impact analysis and data wrangling to pinpoint failures. My cloud infrastructure knowledge enables precise escalation of code/API issues to engineering teams, and I develop/test troubleshooting procedures for error codes, directly contributing to the company’s knowledge base and help center resources. This dual focus ensures Azure’s capabilities enhance both operational efficiency and incident resolution innovation
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