Nitish Agarwal
Account Director@ Exotel | Ex-Freshworks | SaaS Sales Strategist | GTM & Partnerships Enthusiast | Building Sales from 0→1
- Role
- Account Director at Exotel
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Nitish Agarwal
I am a SaaS Sales and Strategic Account Management leader with 8+ years of experience…
Experience
Account Director
Oct 2025 — Present · Bengaluru, IN
As an Account Director at Exotel, I focus on managing and growing mid-market accounts across South and West India. My role revolves around building strong client relationships, driving account expansion, and bringing in new business across industries.I work closely with existing customers to understand their evolving needs, ensure value realization, and identify opportunities for cross-sell and upsell. Alongside account management, I actively drive new logo acquisition through outbound efforts and strategic engagement. I collaborate with multiple internal teams including sales, product, and support to deliver seamless solutions and enhance customer experience, with a strong focus on long-term partnerships and sustainable revenue growth. • Manage and grow a portfolio of mid-market accounts across South and West India, driving long-term value and customer success • Own end-to-end account management, including stakeholder engagement, relationship building, and strategic planning • Drive new business acquisition by identifying and closing new logo opportunities across industries • Lead cross-sell and upsell initiatives to expand account footprint and maximize revenue • Execute outbound strategies to build pipeline and engage prospective clients • Collaborate closely with internal teams (sales, product, support, and operations) to deliver seamless customer experiences
Education
New Delhi Institute Of Management
PGDM
2015 — 2017
Skills
- Research
- Customer Service
- Microsoft Office
- Social Media
- Microsoft Word
- Strategic Planning
- Microsoft Excel
- Powerpoint
- Public Speaking
- Leadership
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