Nitin Saxena

About Nitin Saxena

Results and customer service oriented IT Manager with extensive experience in End User Support, Helpdesk, Audio-Video conferencing and Infrastructure (remote/onsite) support. Managing team of professionals for more than 14 years and have more than 22 years of hands-on experience in Asset Management, Software Licensing, End User Support, Service Desk & Audio/Video conferencing domain.

Experience

1. Dgm Service Operations

   Pearson

   Oct 2016 — Present · Noida, IN

   Pearson is the world’s largest education company. It provide a range of education products and services to institutions, governments and direct to individual learners since 1724.I am working as D.G.M (Service Operations)/Country Manager (Digital Workplace Services) with Pearson Education Services India Pvt. Ltd and supporting employees based out India, Sri Lanka, Pakistan, Bangladesh & Nepal. I am managing a team of engineers based out NOIDA, Bangalore & Colombo offices. I work as liaison with Network, Audio-Video, security teams. My current roles and responsibilities are (but not limited to):• Managing Cap-ex and Op-ex budget for the regions• Maintaining the global standards for hardware deployment.• Working with Service Operations team to create and maintain the self help documents• Life cycle assessment of the systems• Local Infrastructure projects• Office Move/restructuring projects• Assuring that team provides resolution for all tickets logged as an incident within the defined SLA • End User Service Asset Management• Managing the deployment of laptops/Desktops/MAC in India as per global hardware standards• Vendor Management• Cost Optimization• Print & conferencing Services

Education

• North Maharashtra University

  Bachelor Of Engineering, Electronics

  1996 — 2000

• Knowledgewoods

  Project Management Professional (Classroom Session Completed), Project Management Professional

  2014 — 2014

• Amity University

  Masters In Business Administration, Information Technology

  2009 — 2011

• V3 Logic

  Diploma, Diploma in VLSI Design

  2000 — 2001

Skills

• IT Operations
• Vendor Management
• Video Conferencing
• Service Delivery
• Technical Support
• Software Licensing
• Infrastructure
• IT Asset Management
• Service Desk
• Management
• Desktop Support
• Team Management
• IT Service Management
• Change Management
• IT Budgeting
• Operating Systems
• Desktop Management
• Incident Management
• Troubleshooting
• Itil