Nitin Mathur

About Nitin Mathur

As a Project Manager at IBM Consulting, I have over 24 years of extensive experience in…

Experience

1. Project Manager - Service Delivery -ibm Consulting

   IBM

   Apr 2015 — Present

   Assists teams in supporting client’s globally-distributed environment within the framework of core platform specific service delivery\\\\n Develops and maintains valuable stakeholder relationships, while identifying stakeholder issues and quickly addressing issues\\\\n Ensures SLA’s are delivered and achieved and client expectations are met or exceeded, and in addition, ensures high severity incidents are restored to avoid adverse impacts to business\\\\n Prepares and manages departmental budget, resources required to achieve objectives and actions plans, ensuring spending is directly tied to strategies and aligned with company\'s plan\\\\n Ensures systems, processes and methodologies are followed to ensure effective monitoring, control and support of service delivery\\\\n Responsible for hiring and fulfilling client’s resource requirement\\\\n Implements DevOps practices and processes, such as automation, continuous delivery and service monitoring\\\\n Liaison between remote technical delivery teams and cllient’s technical and service management teams involved in Production activities\\\\n Communicates and translates expectations and needs across multiple teams, and works with directors and SDM to identify and capture technical resource requirements\\\\n Develops solid plan and deliverable schedule, while tracking project progress and conducting periodic status reviews\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n