Nitin Jhurani
Customer Success I CX Transformation I Salesforce
- Role
- Customer Success & Cx Transformation Manager at Salesforce
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Nitin Jhurani
Business Transformation Consultant with expertise in digital customer experience (CX) areas.> Extensively worked in projects and RFPs related to Customer Care, CRM and Digital Commerce > Travelled to multiple countries while playing client facing roles of product owner/managing consultant/business analyst. Worked with US, Europe, LATAM, India and Japan based customers.> Exposure to CX cloud products like Salesforce as well as SAP Commerce Cloud (erstwhile Hybris).> MBA from leading Indian B-School (Great Lakes, Chennai - Flagship PGPM course)> Certified Salesforce Administrator > Certified SAFe PMPO (Product Owner/Product Manager) from Scaled Agile Institute Domains :> CRM Transformation > Digital Commerce > Contact Center Transformation Areas of Expertise :> Business and Solutions value mapping > Art of possible in areas of digital CX transformation > Customer Journey Mapping > Defining Business and Integration Architecture > Driving business workshops > Defining requirements with business stakeholders > Product Management > Process Mapping/Flow Diagrams > Articulating requirements and asks for solution architects and engineers/developers/testers > Consultative Selling/ Sales Enablement/ Demand Generation
Experience
Customer Success & Cx Transformation Manager
May 2022 — Present · Mumbai, IN
Digital Transformation and CX Advisory for Salesforce\' India based customers
Education
Great Lakes Institute of Management
PGPM (One year Program)
2011 — 2012
Gujarat University
Bachelor of Technology - BTech
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