Nitin Grover
Customer Success | Customer Support | Supply Chain | Global IT Leader
- Role
- Director of Customer Success at Manhattan Associates
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Nitin Grover
A seasoned Technology Executive with 20+ years experience in retail and transportation domains, 15+ years of which have been spent working for Fortune 500 customers in US/ UK geographies. Successfully demonstrated thought leadership, commitment and drive to meet/ exceed business objectives. Hands on leader with experience managing multiple projects while successfully navigating competing priorities, schedules, and resources. Proven ability to bridge technology and business goals while delivering highly efficient solutions. Passionate about innovative architecture and software quality. Proven track record in building and leading cross-functional teams in a dynamic, fast-paced working environments. Persuasive written and oral communication skills.Specialities : Customer success, Customer Support, Cloud, Global Delivery of IT services and Delivery Management, Large Program and Project Management, Solution Consulting, Technology/Business Architecture and Strategy, Quality Assurance (Manual, Automation, Continuous Delivery), Agile/ Waterfall/ Iterative methodologies, Relationship Management, Building High Performing Teams and Process Improvements.Domain/ Industry Knowledge : Retail - Supply chain (Integrating enterprise WMS packages and custom built solutions for different Retail functions, Omnichannel enablement), Stores backoffice, Point of Sale, DevOPS, Continuous Integration (CI)/ Continuous Delivery(CD)Technology/ Tools Experience : Salesforce, Java/ J2EE, Oracle, Unix, IBM MQ, Web services, Mongo DB (exposure), Hadoop (exposure), Python, Big Data, Selenium, Splunk, Eclipse, Github, RSA 8/9, UFT, Junit, Jenkins, Datastage 8/9, SQL Loader, Erwin 7.2, HP QC 9, Load Runner, MS Project, Clarity
Experience
Director of Customer Success
Jan 2022 — Present · Atlanta, GA, US
Customer advocate within Manhattan\'s Support Organization and responsible for - Proactively engage and help customers realize ROI with their Manhattan solutions, Escalation management for major support issues, Conduct Monthly/ Quarterly business reviews, Increase Retention/ Revenue/ Lifetime Value/ Brand Loyalty, Executive connect & relationship management, Identify leads & opportunities for sales & services, Up-sell & renewal of services, Contract management
Education
Delhi Public School - Haridwar
Schooling
1981 — 1995
Bangalore University
Bachelor of Engineering (B.E.), Mechanical Engineering
1995 — 1999
Skills
- Sql
- Software Development Life Cycle (Sdlc)
- Oracle
- Requirements Analysis
- Pre-Sales
- Jenkins
- Project Management
- Vendor Management
- Resource Management
- Csm
- Program Management
- Agile & Waterfall Methodologies
- Business Analysis
- Global Delivery
- Core Java
- Software Project Management
- Big Data
- IT Strategy
- Selenium Webdriver
- Quality Assurance
- Open Source Software
- Outsourcing
- Sdlc
- Solution Architecture
- Selenium Testing
- Devops
- Project Delivery
- Pmp
- Leadership
- Agile Methodologies
- Management
- Mongodb
- Github
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