Nitin Deb

About Nitin Deb

I\'m a Senior Technical Support Engineer with 9+ years of experience keeping enterprise systems running — fast, reliably, and at scale. I\'ve supported complex production incidents, maintenance windows, and platform migrations, consistently delivering P1 resolution within hours and structured RCAs within 1–3 days.My technical home is Kubernetes and Linux. I\'ve diagnosed CrashLoopBackOff failures, validated node failover, managed VNF configuration across release cycles, and built LLM-powered tooling to accelerate log analysis and incident classification. I\'ve participated in 24/7 on-call rotations, triaged alerts across multi-region teams, and developed the SOPs and knowledge base documentation that make teams more resilient over time.Before cloud infrastructure, I spent years in BI engineering — engineering ETL automation and building SQL observability tooling adopted across production. Currently exploring Technical Support, Integration, DevOps, Platform and Site Reliability Engineering roles in Austin TX or open to relocation. Available immediately.

Experience

1. Sr Integration Engineer (Devops)

   Comtech Telecommunications Corp.

   Sep 2024 — Present · Austin, TX, US

   Troubleshot production issues in Kubernetes environments by analyzing pod logs, accessing containers, and identifying root causes of failures impacting enterprise customer systems, reducing issue resolution time and improving system reliability.• Investigated pod failures and restarts (e.g, CrashLoopBackOff) by reviewing logs, configurations, and dependent services to minimize disruption to customer-facing platforms.• Validated high-availability and failover behavior by simulating master and worker node failures, ensuring workloads were rescheduled correctly without service impact.• Monitored system health using dashboards and observability tools, proactively identifying alerts, validating data flow (LDRs), and ensuring service availability.• Managed platform operations including user access, TLS/SSL certificate validation, and system readiness checks across production environments.• Collaborated with engineering and customer teams to triage and resolve integration issues, ensuring clear communication and SLA adherence.• Leveraged AI tools to accelerate log analysis, troubleshooting workflows, and automation scripting.

Education

• Vivekanand Education Society's Institute Of Technology

  Master of Computer Applications (MCA), Information Technology

  2012 — 2015

• Yashwantrao Chavan Maharashtra Open University

  Bachelor of Computer Applications (BCA), Information Technology

  2009 — 2012

• University of Maryland Baltimore County

  Master's degree, Information Systems

  2016 — 2018

Skills

• Powerpoint
• Microsoft Excel
• Computer Hardware
• Leadership
• Sql
• Asp.net
• User Interface Design
• Wireframing
• Web Design
• Adobe Photoshop
• User Experience
• Data Visualization
• Abap Web Dynpro
• Mysql
• Customer Service
• .net
• Html
• Adobe Illustrator
• Usability
• Public Speaking
• Javascript
• Tableau
• Sap Erp
• User Interaction
• English
• Software Development
• Sas Programming
• Sketching
• Rapid Prototyping
• A/B Testing
• C
• R
• Creative Writing
• Jquery
• Management
• Visual Basic .net (Vb.net)
• Microsoft Word
• Microsoft Office
• Research
• Storyboarding