Nitin Kumar Chaurasiya
Digital Payments | Merchant Acquiring | POS Operations | Customer Service | Customer Success | SaaS Expert | Team Lead
- Role
- Customer Service Professional - Apac at Fiserv
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Nitin Kumar Chaurasiya
Results-driven professional with 15+ years of experience in Operations, Customer Success,…
Experience
Customer Service Professional - Apac
Oct 2022 — Present · Thane, IN
Responsible for providing support both voice and non-voice to enterprise clients with proactive outreach, interaction, and timely responses to service requests and product solutions.2. Regular client interactions involving technology, product, operations, and business teams between Fiserv and the client.3. Liaison between Fiserv and its clients/customers, working to resolve problems and ensure services and solutions are delivered as expected.4. Responsible for ensuring adherence to Key metrics such as. Responsiveness – Operations, BAU, Client Advisory Timeline commitments – Work Requests SLA management Complaints / Escalations5. Act as a point of contact for issues and coordinate with multiple internal stakeholders for effectively resolving client queries and issues.6. Monitor and measure Client satisfaction through NPS and LTR measures.7. Demonstrating a high degree of personal ownership for end-to-end resolution for issues, with root cause analysis and permanent fixes.
Education
M. A. Samad Inter College
HSC
2005 — 2006
Janta Shiksha Sadan Inter Collage
SSC
2007 — 2008
Chatrapati Sahuji Maharaj Kanpur University, Kanpur
Bachelor of Arts (BA)
2008 — 2011
Jaipur National University, Jaipur
MBA
2015 — 2017
Skills
- Market Planning
- Channel Partners
- Cold Calling
- Sales Process
- Marketing Strategy
- Sales Presentations
- Negotiation
- Sales
- Retail
- Customer Relations
- Relationship Management
- Sales Management
- Leadership
- Sales Operations
- Customer Retention
- Customer Service
- Team Building
- Management
- Business Development
- Fashion Photography
- Long-Term Customer Relationships
- Market Research
- Team Leadership
- Building Relationships
- Team Management
- Direct Sales
- Business Planning
- Business-to-Business (B2b)
- Customer Support
- Online Marketing
- Customer Service Management
- Business Strategy
- Marketing
- Start-Ups
- Lead Generation
- Customer Satisfaction
- Crm
- E-Commerce
- Strategic Partnerships
- Account Management
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