Nitin Tripathi

About Nitin Tripathi

Accomplished Global operations leader with 21+ years of experience driving end-to-end delivery across US Healthcare (Payer & Provider RCM), Life & Annuity Insurance, Health & Benefits Administration, and BFSI domains. Proven success in scaling large organizations (1250+ FTEs), delivering multi-million-dollar P&L growth, and leading complex, high-impact transformation programs across geographies. Expert in Member & Provider Enrollment, Claims Adjudication, RCM LOBs - CE, PP, AR & Denial Management, Refund, Correspondence, Enrollment & Life Events, Payroll Processing, New Business, Licensing & Commissions, and Audit & Compliance — consistently ensuring accuracy, efficiency, and regulatory alignment. Trusted by clients and stakeholders for building resilient delivery models, strengthening governance, and creating business value through innovation and operational excellence. Key Achievements: Led global RCM and insurance operations delivering measurable impact: 25% cash flow improvement, Reduction in AR & Denials, and 24% manual effort reduction via automation & analytics. Directed large-scale business transitions and migrations (50+ clients), ensuring seamless knowledge transfer, process re-engineering, and SLA adherence. Spearheaded digital transformation initiatives including Intelligent Claim Allocation, predictive denial models, and payroll–benefit reconciliations. Championed talent strategy and leadership development, coaching senior managers, building succession pipelines, and driving diversity & inclusion initiatives. Consistently improved productivity, quality, compliance readiness, and customer experience, earning recognition as a people-centric, results-driven change agent. Passionate about building high-performance cultures, aligning operations with business strategy, and leveraging automation, analytics, and best practices to deliver sustainable growth and client trust. Certifications: Six Sigma Black Belt & Green Belt (AIG), Lean Methodology, ISO 9001 & 27001 Implementer, PMP (in progress).

Experience

1. Director Global Operations (Partner)

   Zinnia

   May 2025 — Present · Gurugram, IN

Education

• JNRV University

  Bachelor of Commerce (B.Com.)

  2006 — 2008