Nitin Singh

About Nitin Singh

I drive growth and operational maturity within Enterprise CX and Retail practices, specialize in building high-performing teams and scalable delivery models.Currently, I lead strategy,innovations, talent operations and manage P&L for the CX and Retail Business. My role focuses on aligning headcount and capacity with business growth while fostering a culture of excellence. I take pride in identifying future leaders and empowering teams to deliver innovative, customer-centric solutions.Previously, I served as a Lead Enterprise Solution Architect, where I lead strategic initiatives in Revenue Recognition, Asset Management, and Service Renewals. My hands-on background helps me to lead with a deep understanding of the intricacies involved in digital transformation and value optimization.Key Focus Areas:Strategic Leadership: P&L, Budgeting, and Practice GrowthArchitecture & Design: Enterprise Solutions & Revenue OperationsPeople Management: Talent Acquisition, Capacity Planning, and MentorshipThought Leadership: CX Strategy & Digital Innovation

Experience

1. Director

   Oracle

   Sep 2023 — Present · IN

   Lead Energetic and passion driven practice managers/ talent managers- Create Practice level plans, Budgets and Meet P/L objectives for CX & Retail Practices- Ensure Headcount and Hiring Plans are aligned to capacity targets- Responsible for CX (Customer Experience) growth - Thought Leadership and Strategic Initiatives

Education

• APJ Abdul Kalam Technological University

  B.Tech, Computer Science & Engineering

  2000 — 2004

Skills

• Java
• Oracle
• Requirements Analysis
• Oracle Retail
• Weblogic
• Pl/Sql
• Oracle Applications
• Oracle E-Business Suite
• Soa
• C
• Agile Methodologies
• Pre-Sales
• Java Enterprise Edition
• Software Project Management
• Solution Architecture